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1 June 2024
- 17 replies
- 531 views
Userlevel 2
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Judesman
- Carbon Cutter*****
- 11 replies
OVO has requested my June FIT reading but the link does not work. States “…...can’t reach this page”. I have emailed OVO but inmy experience it will be many weeks before I get a reply. Anyone else having a problem submitting their reading please?
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Best answer by Blastoise186 1 June 2024, 13:16
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- FIT Reading
- link not working
17 replies
Userlevel 1
+1
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MarJiethelonghouse
- Carbon Cutter**
- 4 replies
- 3 days ago 1 June 2024
My link not working either…… after a VERY DODGY start after my unrequested transfer from SSE, this service improved……. Only to seemingly hit the buffers again. So get this SORTED ASAP OVO……
Userlevel 4
+3
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Nick Challacombe
- Carbon Catcher**
- 80 replies
- 3 days ago 1 June 2024
I have had the same problem the last two quarters and have emailed my figure in.
i spoke to someone who said they had not heard of the problem and would inform their IT people. Nothing has changed.
Perhaps we ought to shout at our PC’s and see if AI will sort it!
Userlevel 2
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Judesman
- Author
- Carbon Cutter*****
- 11 replies
- 3 days ago 1 June 2024
Thank you, not just me then! I have emailed but could be weeks before I get a reply. I will phone in my readings next week. Not impressed with OVO - nothing but problems from the start.
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Laggers
- Carbon Cutter*
- 2 replies
- 3 days ago 1 June 2024
Same here. Link not working and nothing on website to direct you to fits reading submission. Even Google search can't find a fits reading submission area for OVO. Dire!
Userlevel 7
+1
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Blastoise186
- Plan Zero Hero
- 6586 replies
- 3 days ago 1 June 2024
- Answer
This has already been answered in another thread, so I’ll copy the answer over here.
Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this
It is easier on a computer, that much is true. Trying to pinch scroll through loooooooong links on your phone is painful.
Incorrect version is submit-export-readings..ovoenergy.com
Please correct it to submit-export-readings.ovoenergy.com and go from there - but do NOT modify any other part of the link!
Securing energy by zapping security bugs... For that is The Blastoise Way!
Userlevel 7
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Firedog
- Plan Zero Hero
- 1134 replies
- 3 days ago 1 June 2024
submit-export-readings.ovoenergy.com gives an HTTP 404 error here ...
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
Userlevel 2
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Judesman
- Author
- Carbon Cutter*****
- 11 replies
- 3 days ago 1 June 2024
Thank you Blastoise. That worked.
Userlevel 7
+1
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Blastoise186
- Plan Zero Hero
- 6586 replies
- 3 days ago 1 June 2024
submit-export-readings.ovoenergy.com gives an HTTP 404 error here ...
That’s kinda the point. :)
The URL is customised for each user - only the full URL will work. :D
Securing energy by zapping security bugs... For that is The Blastoise Way!
Userlevel 7
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Firedog
- Plan Zero Hero
- 1134 replies
- 3 days ago 1 June 2024
That would explain it 😊
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
Userlevel 7
+1
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Blastoise186
- Plan Zero Hero
- 6586 replies
- 3 days ago 1 June 2024
Mind you…It could do with a more helpful error, something like this:
Sorry, there’s been a problem.
Please use the direct link from the email you receivedemail to submit your Export Readings.
Securing energy by zapping security bugs... For that is The Blastoise Way!
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DAL
- Carbon Cutter*
- 2 replies
- 3 days ago 1 June 2024
I have the same link issue but the above fix does not work for me as the address is different and does not have two ..
thanks but hopefully EVO will get enough customers moaning that they do something
Userlevel 7
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Firedog
- Plan Zero Hero
- 1134 replies
- 3 days ago 1 June 2024
“Please use the direct link from the email you receivedemail to submit your Export Readings.”
That’s presumably where the error is coming from. The button in the email appears to have the extra dot in its underlying URL, judging by the two screenshots here:
It looks and sounds as if Shelagh just clicked on the button and got the result in the upper screenshot. It’s not likely that several customers are managing to mangle the URL in the same way.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
Userlevel 7
+1
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Blastoise186
- Plan Zero Hero
- 6586 replies
- 3 days ago 1 June 2024
I have the same link issue but the above fix does not work for me as the address is different and does not have two ..
thanks but hopefully EVO will get enough customers moaning that they do something
You need to open the link directly from the email first as you would normally, then modify it after it completely fails.
Securing energy by zapping security bugs... For that is The Blastoise Way!
Userlevel 7
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Firedog
- Plan Zero Hero
- 1134 replies
- 3 days ago 1 June 2024
That’s presumably where the error is coming from.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
Userlevel 4
+3
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Nick Challacombe
- Carbon Catcher**
- 80 replies
- 3 days ago 1 June 2024
I tried the link suggested with no alteration and had exactly the same response, Zilch.
Userlevel 6
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Abby_OVO
- Community Manager
- 746 replies
- 1 day ago 3 June 2024
Hey all,
I’m glad some of you have managed to get through thanks to Blastoise186’s advice.
The issue is known to the team already, and I’ve reached out to them for their best advice on this for those who’re still not able to get through to it.
I’ll pop back on the thread when I’ve got an update from them.🙂
Currently Playing: She's Electric
Userlevel 6
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Abby_OVO
- Community Manager
- 746 replies
- 17 hours ago 4 June 2024
Hey all
The team have been working to get a new email out with the correct link for customers to self-serve with their meter reading.
If you do still experience any issues following this, please do reach out to the Support Team who can take and submit the reading for you.
We’re really sorry again for any inconvenience the original link caused.
Currently Playing: She's Electric
